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What to Look for in a UCaaS Provider



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When COVID-19 first struck, many organizations rushed to deploy cloud-based Unified Communications-as-a-Service and video meeting solutions. But in the rush, security concerns were often overlooked, leading to potential risk from attack or unauthorized access to enterprise data.

Now that hybrid and remote work is here to stay, business, security, and IT leaders should reassess the security of their cloud-based applications. For example, they should ask if their applications offer End-to-End (E2E) encryption and support a Zero Trust security model.

As they evaluate their go-forward security strategies as part of a proactive collaboration security plan, IT leaders should:

  • Incorporate cloud security provider assessments into a collaboration security approach
  • Evaluate E2E implementation approaches, looking specifically for providers that are implementing the emerging Message Layer Security protocol to deliver E2E across multiple devices
  • Assess the impact of E2E on available collaboration features
  • Look for providers that offer the greatest flexibility for enterprise key management.

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